OWG Grace Pty Ltd trading as
Australian Credit Licence: 388543
Office: 2/7 Rowood Road Prospect NSW 2148,
Ph. 02 8600 9203, Fax 02 9836 5799 email: email@example.com
About This Credit Guide:
This Credit Guide provides you with information relating to who we are, what products or services we offer and information in relation to our responsible lending obligations and how we resolve disputes. This document should be read in conjunction with the other documents of Consumer Lease, Terms and Conditions and Information Statement.
Our products and Services:
OWG Grace Pty Ltd trading as Ezirental is a consumer leasing company. We rent out household appliances such Refrigerators, Televisions and Washing machines, Dryers, Furniture, Laptops, Tablets and Air-Conditioners. The lease period varies between one and three years.
Our Suitability Assessment:
- Under the National Consumer Credit Protection Act that governs consumer leases, we must provide you with this credit guide as soon as it becomes apparent to us that it is likely that Renter will enter into a consumer lease agreement with us.
- We must not enter into a Consumer lease with you, or increase the credit limit of a lease, if we think that the proposed lease is unsuitable for you. For this we need to do an assessment. Please note that our decision making will rely on information you provide us while making your application for consumer lease. If you provide us with inaccurate information, we will not be able to complete the assessment or the completed assessment will be inaccurate. If we conclude that the consumer lease is unsuitable for you then under the consumer leases legislation, we are prohibited from entering into such a lease.
- The consumer lease will be unsuitable for you if, it is likely that:
a. You will be unable to comply with your financial obligations under the contract,
b. or could only comply with substantial hardship; or
c. The lease agreement will not meet your requirements or objectives. You can request a copy of our assessment before entering the lease or before your credit limit is increased. And we must give you a copy and there are no charges for it. If you request a copy of the assessment within 7 years after the day the lease agreement is entered into, we must give you a written copy of the assessment, at no charge to you, in accordance with the following time table
· if the request is made within 2 years from the date the lease agreement is entered into – within 7 business days after we receive the request; and
· otherwise – within 21 business days after we receive the request.
4. Provide you with information statement as set out in the Regulations to the consumer lease legislation. .
Internal and External Dispute Resolution Process
At OWG Grace Pty Ltd we recognise, promote and acknowledge customer's rights to comment and complain and have people, processes and policy to resolve any complaint in a professional and timely manner. Our internal dispute resolution Policy is drafted to comply with ASIC Regulatory Guide 165: Licensing: Internal and external dispute resolution and OWG Grace Pty Ltd’s obligations under s 47(1)(h) of the National Consumer Credit Protection Act 2009 (Cth) (the National Credit Act).
To use our internal dispute resolution procedure you should address a letter, email or fax detailing the dispute to our Dispute Resolution Officer, PO Box 7545, Baulkhams Hill NSW 2153.
Ph. 02 86009203 Fax : 0298365799
Once we receives a compliant they will acknowledge the receipt of the complaint with the complainant within 72 Hours and advise the complainant of its decision within 15 business days
If a complainant is dissatisfied with the decision of the of the Internal dispute resolution team, he/she may refer the complaint to the COSL (Credit Ombudsmen Service Ltd.) OWG Grace Pty Ltd is the member of this organization and committed to abide by its decision
Details of Ombudsman
COSL Credit Ombudsmen Service Limited
Level 7, 287 Elizabeth St, Sydney, NSW 2000
Phone: 02 9273 8455 Email: firstname.lastname@example.org.
For more information regarding OWG Grace Pty Ltd or any of the products and services outlined in this guide, please Call our office on 0286009203.
Form 17: Information statement about your Statutory Rights and Obligations
Subsection 175 (1) of the Code regulation 105 of the Regulations
Things you should know about your consumer lease
This statement tells you about some of the rights and obligations of yourself and your lessor. It does not state the terms and conditions of your lease.
1 How can I get details of my lease?
Your lessor must give you a copy of your consumer lease with this statement. Both documents must be given to you within 14 days after the lessor enters into the consumer lease, unless you already have a copy of the consumer lease.
If you want another copy of your lease write to your lessor and ask for one. Your lessor may charge you a fee. Your lessor has to give you a copy
• within 14 days of your written request if the contract came into existence 1 year or less before your request; or
• Otherwise within 30 days.
2 What should my lease tell me?
You should read your lease carefully.
Your lease should tell you about your obligations, and include information on matters such as
• details of the goods which have been hired; and
• any amount you have to pay before the goods are delivered; and
• stamp duty and other government charges you have to pay; and
• charges you have to pay which are not included in the rental payments; and
• the amount of each rental payment; and
• the date on which the first rental payment is due and either the dates of the other rental payments or the interval between them; and
• the number of rental payments; and
• the total amount of rent; and
• when you can end your lease; and
• what your obligations are (if any) when your lease ends.
This information only has to be included in your lease if it is possible to give it at the relevant times.
If your lease does not tell you all these details, contact your credit provider’s external dispute resolution scheme, or get legal advice, for example from a community legal centre or Legal Aid, as you may have rights against your lessor.
3 Can I end my lease early?
Yes. Simply return the goods to your lessor. The goods may be returned in ordinary business hours or at any other time you and the lessor agree on or the court decides.
4 What will I have to pay if I end my lease early?
The amount the lease says you have to pay.
If you have made rental payments in advance then it is possible that your lessor might owe you money if you return the goods early.
5 Can my lease be changed by my lessor?
Yes, but only if your lease says so.
6 Is there anything I can do if I think that my lease is unjust?
Yes. You should talk to your lessor. Discuss the matter and see if you can come to some arrangement.
If that is not successful, you may contact your credit provider’s external dispute resolution scheme.
EXTERNAL DISPUTE RESOLUTION IS A FREE SERVICE ESTABLISHED TO PROVIDE YOU WITH AN INDEPENDENT MECHANISM TO RESOLVE SPECIFIC COMPLAINTS. YOUR CREDIT PROVIDER’S EXTERNAL DISPUTE RESOLUTION PROVIDER IS Credit Ombudsmen Services Limited and CAN BE CONTACTED ON 1800 138 422 0R FAX: 02 92738440 OR AT PO BOX A 252 SYDNEY SOUTH NSW 235 (www.cosl.com.au)
Alternatively, you can go to court. You may also wish to get legal advice, for example from a community legal centre or Legal Aid, and/or make a complaint to ASIC. ASIC can be contacted on 1300 300 630 or through ASIC’s website at http://www.asic.gov.au.
7. If my lessor writes asking me where the goods are, do I have to say where they are?
Yes. You have 7 days after receiving your lessor’s request to tell your lessor. If you do not have the goods you must give your lessor all the information you have so they can be traced.
8. When can my lessor or its agent come into a residence to take possession of the goods?
Your lessor can only do so if it has the court’s approval or the written consent of the occupier which is given after the occupier is informed in writing of the relevant section in the National Credit Code.
9 What do I do if I can not make a rental payment?
Get in touch with your lessor immediately. Discuss the matter and see if you can come to some arrangement.
You can ask your lessor to change your lease in a number of ways —
• to extend the term of your lease and reduce rental payments; or
• to extend the term of your lease and delay rental payments for a set time; or
• to delay rental payments for a set time.
10 What if my lessor and I can not agree on a suitable arrangement?
If the lessor refuses your request to change the rental payments, you can ask your lessor to review this decision if you think it is wrong.
If the lessor still refuses your request, you can complain to the external dispute resolution scheme that your lessor belongs to. Further details about this scheme are set out below in question 12.
11 Can my lessor take action against me?
Yes, if you are in default under your lease. But the law says that you cannot be unduly harassed or threatened for rental payments. If you think you are being unduly harassed or threatened, contact your credit provider’s external dispute resolution scheme or ASIC, or get legal advice.
12 Do I have any other rights and obligations?
Yes. The law will give you other rights and obligations. You should also READ YOUR LEASE carefully.
IF YOU HAVE ANY DOUBTS, OR WANT MORE INFORMATION, CONTACT OWG Grace Pty Ltd. YOU MUST ATTEMPT TO RESOLVE YOUR COMPLAINT WITH OWG Grace Pty Ltd BEFORE CONTACTING YOUR CREDIT PROVIDER’S EXTERNAL DISPUTE RESOLUTION SCHEME. IF YOU HAVE A COMPLAINT WHICH REMAINS UNRESOLVED AFTER SPEAKING TO OWG Grace Pty Ltd YOU CAN CONTACT YOUR CREDIT PROVIDER’S EXTERNAL DISPUTE RESOLUTION SCHEME OR GET LEGAL ADVICE.
PLEASE KEEP THIS INFORMATION STATEMENT. YOU MAY WANT SOME INFORMATION FROM IT AT A LATER DATE.